If you can’t power on or off your sensor and the button may be broken
If you are struggling to turn your Moocall calving sensor on or off there could be a problem with the button.
If when you press the button you cannot hear or feel a “click” and if you hear a rattle inside the device when shaken the likelihood is that the button has broken.
If this is the case you have a few options.
- If your sensor is powered off and will not power on again it will need to be sent in to us for repair.
- If your device is still powered on you can continue to use it for the moment if necessary (note you will not be able to re-charge as doing so will power off your sensor).
If you need to have your Moocall repaired, please call our head office at 1.800.563.5603 and we can help troubleshoot the issue.