Working Through the COVID-19 Crisis Together
WestGen cares deeply about the health and well-being of our employees, their families and our customer-owners too. We want to share an update about our business and the protections we have implemented for our employees and customer-owners safety, while we continue to deliver products and services essential to the business of your farms.
WestGen is following the guidance of provincial and federal health experts about prevention of the spread of the COVID-19 virus. We are reminding our employees inside the office and those working in the field of frequent hand washing and regular cleaning and disinfecting of our facilities and equipment. WestGen asks for daily routine screening for all staff within the office as well as gloves and masks to be used by each employee. Most importantly, we have asked that our employees stay home if they feel unwell.
To help protect our employees from the spread of COVID-19, travel has been limited domestically for all staff. Additionally, WestGen is decreasing face-to-face interactions with customers. We are encouraging other means of communications in advance such as pre-scheduled on-farm visits, so that we can keep our employees, their families and yours’ healthy.
WestGen has divided its’ business into various functional units and have limited the areas within the office that those employees can access. We have suspended all face-to-face meetings and are utilizing video conferencing systems to keep continue good communication between departments.
In addition to our commitment to staff and customer-owners, WestGen has a responsibility to maintain the care of animals in our facilities. We have a responsibility to ensure semen products that you need for your business continue to be delivered to us and ultimately to your farms. We will continue normal business processes including the receiving of shipments of product, the delivery to our field staff and the delivery to our customers.
Servicing our Farms
Despite the extent to which many businesses and their services have been affected, we know that our dairy and beef producers will continue to provide care to their cattle. We take pride in being part of the supply chain that will ensure that the nutritious food supply our Canadian consumers rely on, are at least one part of their world that can be counted on. We are proud of our farmer-owners for their commitment to the nations safe and secure food supply. WestGen will continue to adjust to the changing guidance from the medical experts and rest assured, we will also continue to serve your needs to the very best of our ability. Adjustments are being made to limit contact during service calls by our genetic advisor team and technician visits. You can expect increased communication in advance of visits, in order to minimize the need for face to face meetings. Please contact them directly or phone the office with questions regarding technician services and product deliveries in your area.
We Will Get Through This Together
At WestGen, people are what matter most. We are determined to keep our staff safe and to keep your families safe too. Together we want to ensure the spread of COVID-19 is not increased by our actions. As a customer-owned society, we are following the guidance of the provincial and federal leaders and the experts within the medical community, to continue to serve dairy and beef safely. While the situation remains fluid, we are confident that with the actions being taken, we will soon see the benefits and some light at the end of the tunnel. Working together, we will get through this!